Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return. To be eligible, your item must be in the same condition you received it — unused, unworn, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at nazaenciso@gmail.com. Once your return request is approved, we will provide you with the return shipping address and full instructions. Please do not send any items back without contacting us first, as unapproved returns will not be accepted.

If your return is confirmed, we will provide a return label where applicable and guide you through the process. You can always reach us at nazaenciso@gmail.com if you have any questions regarding returns.

Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will review the issue and work to resolve it as quickly as possible.

Items That Cannot Be Returned
Some items are non-returnable, including custom-made products, personal care items, perishable goods, hazardous materials, flammable liquids, and gases. Sale items and gift cards are also non-returnable. If you are unsure whether your item qualifies, please contact us before returning it.

Exchanges
If you wish to exchange an item, the quickest option is to return the original product first. Once the return is accepted, you may place a new order for the replacement item.

Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund request. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to complete the posting of the refund. If more than 15 business days have passed since your refund was approved, please contact us at nazaenciso@gmail.com